Innovative Retail Concept Private Limited (Big Basket),Food Sector Companies Grievances
Showing report from 01 Jan 2025 to 14 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Paid Amount Not Refunded | 40 | 39 | 1 |
| 2 | Deficiency in Services | 40 | 37 | 3 |
| 3 | Bad in Quality /taste/Hygiene Insufficient | 39 | 34 | 5 |
| 4 | Damage / Wrong / Incomplete Product Delivered | 36 | 35 | 1 |
| 5 | Charging More Than MRP/ Extra amount Charge | 29 | 28 | 1 |
| 6 | Sale After best before/use by date | 27 | 25 | 2 |
| 7 | Product not Delivered/ Delay in Delivery | 23 | 21 | 2 |
| 8 | Account blocked/service barred without inform and vice versa | 23 | 21 | 2 |
| 9 | Foreign Matter/dust/insects/fungus/bad smell | 17 | 17 | 0 |
| 10 | Promised Cashback /Gift card related issue | 17 | 17 | 0 |
| 11 | Health Problem -Vomiting ,headache | 5 | 4 | 1 |
| 12 | Fraudulent Issue - Selling Fake /duplicate /counterfeit Products | 3 | 3 | 0 |
| 13 | Sector Enquiry | 3 | 3 | 0 |
| 14 | Service Charges | 2 | 2 | 0 |
| 15 | Damage / Wrong / Incomplete Product Delivered? | 2 | 2 | 0 |
| 16 | Dark patterns | 1 | 1 | 0 |
| 17 | Adulteration | 1 | 1 | 0 |
| 18 | Paid Amount Not Refunded | 1 | 1 | 0 |
| 19 | Paid Amount Not Refunded? | 1 | 1 | 0 |
| Grand Total | 310 | 292 | 18 | |