ETERNAL LIMITED (Zomato),Food Sector Companies Grievances
Showing report from 01 Jan 2025 to 14 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Damage / Wrong / Incomplete Product Delivered | 1926 | 1819 | 107 |
| 2 | Product not Delivered/ Delay in Delivery | 1488 | 1432 | 56 |
| 3 | Paid Amount Not Refunded | 1473 | 1396 | 77 |
| 4 | Bad in Quality /taste/Hygiene Insufficient | 1088 | 1009 | 79 |
| 5 | Deficiency in Services | 609 | 574 | 35 |
| 6 | Non Veg food delivered instead of veg and vice - versa | 469 | 435 | 34 |
| 7 | Foreign Matter/dust/insects/fungus/bad smell | 327 | 302 | 25 |
| 8 | Charging More Than MRP/ Extra amount Charge | 215 | 210 | 5 |
| 9 | Health Problem -Vomiting ,headache | 100 | 93 | 7 |
| 10 | Sector Enquiry | 99 | 99 | 0 |
| 11 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed | 94 | 88 | 6 |
| 12 | Damage / Wrong / Incomplete Product Delivered? | 93 | 93 | 0 |
| 13 | Promised Cashback /Gift card related issue | 86 | 79 | 7 |
| 14 | Service Charges | 69 | 61 | 8 |
| 15 | Fraudulent Issue - Selling Fake /duplicate /counterfeit Products | 52 | 49 | 3 |
| 16 | Account blocked/service barred without inform and vice versa | 49 | 48 | 1 |
| 17 | Adulteration | 45 | 43 | 2 |
| 18 | Bad in Quality /taste/Hygiene Insufficient? | 43 | 43 | 0 |
| 19 | Paid Amount Not Refunded? | 41 | 41 | 0 |
| 20 | Dark patterns | 17 | 12 | 5 |
| 21 | Sale After best before/use by date | 17 | 15 | 2 |
| 22 | Bad in Quality /taste/Hygiene Insufficient | 15 | 15 | 0 |
| 23 | Damage / Wrong / Incomplete Product Delivered | 12 | 12 | 0 |
| 24 | Paid Amount Not Refunded | 10 | 10 | 0 |
| 25 | Sector Enquiry? | 7 | 7 | 0 |
| 26 | Brown /Green/ Red mark Not present | 5 | 4 | 1 |
| 27 | Damage / Wrong / Incomplete Product Delivered?? | 5 | 5 | 0 |
| 28 | Fake Review | 5 | 5 | 0 |
| 29 | Health Problem -Vomiting ,headache? | 4 | 4 | 0 |
| 30 | Sector Enquiry?? | 3 | 3 | 0 |
| 31 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed? | 2 | 2 | 0 |
| 32 | Paid Amount Not Refunded?? | 2 | 2 | 0 |
| 33 | Bad in Quality /taste/Hygiene Insufficient?? | 2 | 2 | 0 |
| 34 | Health Problem -Vomiting ,headache | 2 | 2 | 0 |
| 35 | Delivery of Defective / Damaged Product | 1 | 1 | 0 |
| 36 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed?? | 1 | 1 | 0 |
| 37 | Brown /Green/ Red mark Not present | 1 | 1 | 0 |
| 38 | Incomplete /Incorrect Packing declarations/ FSSAI license Not printed | 1 | 1 | 0 |
| 39 | null | 1 | 1 | 0 |
| Grand Total | 8479 | 8019 | 460 | |