Orient Electric Limited (Orient Electric Limited),Consumer Durables Sector Companies Grievances
Showing report from 01 Jan 2025 to 02 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay in Providing Repair services | 179 | 174 | 5 |
| 2 | Charging for repair / Not repaired under warranty | 35 | 32 | 3 |
| 3 | Delivery of Defective / Damaged Product | 26 | 26 | 0 |
| 4 | Same Problem Persist After Repairing / Repeat Repair issue | 25 | 23 | 2 |
| 5 | Unsatisfactory Customer Service | 23 | 21 | 2 |
| 6 | Product Return/Cancelled but Amount not refunded | 12 | 11 | 1 |
| 7 | Sector Enquiry | 10 | 10 | 0 |
| 8 | Delay in Delivery of Product | 5 | 4 | 1 |
| 9 | Non Delivery of Product | 4 | 4 | 0 |
| 10 | Bill/Invoice Copy Not Provided | 4 | 3 | 1 |
| 11 | Product / Product Accessories Missing | 3 | 2 | 1 |
| 12 | Product damaged/ lost while providing services | 2 | 1 | 1 |
| 13 | Transaction process but amount not credited to beneficiary/Double Payment | 2 | 2 | 0 |
| 14 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 2 | 2 | 0 |
| 15 | Wrong information or specification mentioned on Website | 2 | 2 | 0 |
| 16 | Delivery of Wrong Product | 2 | 2 | 0 |
| 17 | Others | 1 | 1 | 0 |
| Grand Total | 337 | 320 | 17 | |