Godrej & Boyce Manufacturing Company Limited. (Godrej),Consumer Durables Sector Companies Grievances
Showing report from 01 Jan 2025 to 15 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay in Providing Repair services | 1300 | 1184 | 116 |
| 2 | Charging for repair / Not repaired under warranty | 342 | 315 | 27 |
| 3 | Same Problem Persist After Repairing / Repeat Repair issue | 235 | 206 | 29 |
| 4 | Delivery of Defective / Damaged Product | 181 | 168 | 13 |
| 5 | Unsatisfactory Customer Service | 178 | 152 | 26 |
| 6 | Sector Enquiry | 43 | 43 | 0 |
| 7 | Product damaged/ lost while providing services | 40 | 33 | 7 |
| 8 | Delay in Delivery of Product | 15 | 12 | 3 |
| 9 | Bill/Invoice Copy Not Provided | 14 | 13 | 1 |
| 10 | Product / Product Accessories Missing | 12 | 12 | 0 |
| 11 | Product Return/Cancelled but Amount not refunded | 11 | 10 | 1 |
| 12 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 9 | 8 | 1 |
| 13 | Delivery of Wrong Product | 8 | 6 | 2 |
| 14 | Non Delivery of Product | 7 | 6 | 1 |
| 15 | Charging More than MRP | 7 | 7 | 0 |
| 16 | Wrong information or specification mentioned on Website | 7 | 6 | 1 |
| 17 | Unsatisfactory Customer Service | 6 | 6 | 0 |
| 18 | Others | 6 | 4 | 2 |
| 19 | Transaction process but amount not credited to beneficiary/Double Payment | 1 | 1 | 0 |
| 20 | Fake Review on company Website Related product/services | 1 | 1 | 0 |
| Grand Total | 2423 | 2193 | 230 | |