Eureka Forbes Limited (Eureka Forbes),Consumer Durables Sector Companies Grievances
Showing report from 01 Jan 2025 to 25 Jul 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay in Providing Repair services | 2675 | 2383 | 292 |
| 2 | Unsatisfactory Customer Service | 491 | 434 | 57 |
| 3 | Charging for repair / Not repaired under warranty | 420 | 385 | 35 |
| 4 | Delivery of Defective / Damaged Product | 196 | 169 | 27 |
| 5 | Product Return/Cancelled but Amount not refunded | 168 | 135 | 33 |
| 6 | Same Problem Persist After Repairing / Repeat Repair issue | 112 | 104 | 8 |
| 7 | Non Delivery of Product | 106 | 93 | 13 |
| 8 | Sector Enquiry | 68 | 68 | 0 |
| 9 | Delay in Delivery of Product | 65 | 52 | 13 |
| 10 | Unsatisfactory Customer Service | 53 | 53 | 0 |
| 11 | Product damaged/ lost while providing services | 44 | 40 | 4 |
| 12 | Delivery of Wrong Product | 44 | 37 | 7 |
| 13 | Wrong information or specification mentioned on Website | 35 | 31 | 4 |
| 14 | Others | 35 | 23 | 12 |
| 15 | Bill/Invoice Copy Not Provided | 29 | 23 | 6 |
| 16 | Product / Product Accessories Missing | 13 | 13 | 0 |
| 17 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 13 | 11 | 2 |
| 18 | Charging More than MRP | 9 | 8 | 1 |
| 19 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 8 | 8 | 0 |
| 20 | Transaction process but amount not credited to beneficiary/Double Payment | 8 | 7 | 1 |
| 21 | Non Delivery of Product | 8 | 6 | 2 |
| 22 | Fake Review on company Website Related product/services | 1 | 1 | 0 |
| 23 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 1 | 1 | 0 |
| Grand Total | 4602 | 4085 | 517 | |