Ola Financial Services Private Limited (OLA Money),Digital Payment Modes Sector Companies Grievances
Showing report from 01 Jan 2025 to 19 Jul 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Unsatisfied Customer Services | 7 | 5 | 2 |
| 2 | Amount deducted from Account/wallet but not credited in beneficiary Account | 6 | 5 | 1 |
| 3 | Amount Deducted from wallet/account without consumer consent | 5 | 5 | 0 |
| 4 | Eccess /Extra /Incorrect transaction charges levied by Bank/ Merchant | 4 | 3 | 1 |
| 5 | Account /wallet Amount Blocked | 4 | 3 | 1 |
| 6 | Amount Deducted from Account but not showing in wallet | 4 | 4 | 0 |
| 7 | Unable to withdraw amount from wallet | 2 | 2 | 0 |
| 8 | Promised cashback /gift not provided | 2 | 1 | 1 |
| 9 | Amount sent to wrong / unknown beneficiry account | 2 | 2 | 0 |
| 10 | Unable to pay via IFSC Code & account number | 2 | 2 | 0 |
| 11 | Others | 1 | 1 | 0 |
| 12 | Maintance issue in POS Machine | 1 | 1 | 0 |
| 13 | Unable to use gift card/cashback /reward Point | 1 | 1 | 0 |
| 14 | Sector Enquiry | 1 | 1 | 0 |
| Grand Total | 42 | 36 | 6 | |