Dreamplug Technologies Private Limited(Cred) (Dreamplug Technologies Private Limited(Cred)),Digital Payment Modes Sector Companies Grievances

Showing report from 01 Jan 2025 to 07 Aug 2025.

# Nature of Grievance Total Grievances Received Disposed Pending
1 Promised cashback /gift not provided 98 93 5
2 Amount deducted from Account/wallet but not credited in beneficiary Account 82 77 5
3 Unsatisfied Customer Services 76 68 8
4 Eccess /Extra /Incorrect transaction charges levied by Bank/ Merchant 67 65 2
5 Transaction Failed but Money not refunded 25 24 1
6 Amount Deducted from wallet/account without consumer consent 19 18 1
7 Amount sent to wrong / unknown beneficiry account 17 14 3
8 Others 15 10 5
9 Unable to use gift card/cashback /reward Point 10 7 3
10 Sector Enquiry 10 10 0
11 Amount Deducted from Account but not showing in wallet 6 5 1
12 Account /wallet Amount Blocked 5 5 0
13 Mobile App is not working 5 5 0
14 Amount paid but E-Gift card details not provided / less Amount provided in E-Gift card Provided 4 4 0
15 Unable to withdraw amount from wallet 2 2 0
16 Fraudulent Tranaction- OTP Shared & Money deducted 1 1 0
17 Not able to fetch / linked bank account details 1 1 0
18 SMS /OTP /Notification Not Received on Register Number 1 1 0
19 Delivery of Defective / Damaged Product 1 1 0
Grand Total 445 411 34