Dreamplug Technologies Private Limited(Cred) (Dreamplug Technologies Private Limited(Cred)),Digital Payment Modes Sector Companies Grievances

Showing report from 01 Jan 2025 to 27 Aug 2025.

# Nature of Grievance Total Grievances Received Disposed Pending
1 Promised cashback /gift not provided 107 99 8
2 Amount deducted from Account/wallet but not credited in beneficiary Account 87 80 7
3 Unsatisfied Customer Services 84 75 9
4 Eccess /Extra /Incorrect transaction charges levied by Bank/ Merchant 69 66 3
5 Transaction Failed but Money not refunded 29 26 3
6 Amount Deducted from wallet/account without consumer consent 21 18 3
7 Amount sent to wrong / unknown beneficiry account 19 16 3
8 Others 14 10 4
9 Unable to use gift card/cashback /reward Point 10 8 2
10 Sector Enquiry 10 10 0
11 Amount Deducted from Account but not showing in wallet 9 8 1
12 Mobile App is not working 5 5 0
13 Amount paid but E-Gift card details not provided / less Amount provided in E-Gift card Provided 5 4 1
14 Account /wallet Amount Blocked 5 5 0
15 Not able to fetch / linked bank account details 3 1 2
16 Unable to withdraw amount from wallet 2 2 0
17 SMS /OTP /Notification Not Received on Register Number 1 1 0
18 Delivery of Defective / Damaged Product 1 1 0
19 Fraudulent Tranaction- OTP Shared & Money deducted 1 1 0
Grand Total 482 436 46