Dreamplug Technologies Private Limited(Cred) (Dreamplug Technologies Private Limited(Cred)),Digital Payment Modes Sector Companies Grievances
Showing report from 01 Jan 2025 to 07 Oct 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Promised cashback /gift not provided | 116 | 112 | 4 |
| 2 | Amount deducted from Account/wallet but not credited in beneficiary Account | 101 | 95 | 6 |
| 3 | Unsatisfied Customer Services | 95 | 92 | 3 |
| 4 | Eccess /Extra /Incorrect transaction charges levied by Bank/ Merchant | 74 | 72 | 2 |
| 5 | Transaction Failed but Money not refunded | 35 | 34 | 1 |
| 6 | Amount Deducted from wallet/account without consumer consent | 24 | 24 | 0 |
| 7 | Amount sent to wrong / unknown beneficiry account | 19 | 19 | 0 |
| 8 | Unable to use gift card/cashback /reward Point | 13 | 11 | 2 |
| 9 | Others | 13 | 10 | 3 |
| 10 | Sector Enquiry | 11 | 10 | 1 |
| 11 | Amount Deducted from Account but not showing in wallet | 9 | 9 | 0 |
| 12 | Mobile App is not working | 7 | 5 | 2 |
| 13 | Account /wallet Amount Blocked | 6 | 6 | 0 |
| 14 | Amount paid but E-Gift card details not provided / less Amount provided in E-Gift card Provided | 5 | 5 | 0 |
| 15 | Not able to fetch / linked bank account details | 3 | 3 | 0 |
| 16 | Unable to withdraw amount from wallet | 2 | 2 | 0 |
| 17 | Fraudulent Tranaction- OTP Shared & Money deducted | 1 | 1 | 0 |
| 18 | Maintance issue in POS Machine | 1 | 1 | 0 |
| 19 | SMS /OTP /Notification Not Received on Register Number | 1 | 1 | 0 |
| 20 | Double payment/excess amount not refunded | 1 | 1 | 0 |
| 21 | Delivery of Defective / Damaged Product | 1 | 1 | 0 |
| Grand Total | 538 | 514 | 24 | |