One mobikwik system pvt. Ltd. (Mobikwik.com),Digital Payment Modes Sector Companies Grievances
Showing report from 01 Jan 2025 to 13 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Amount deducted from Account/wallet but not credited in beneficiary Account | 204 | 188 | 16 |
| 2 | Unsatisfied Customer Services | 144 | 136 | 8 |
| 3 | Promised cashback /gift not provided | 84 | 82 | 2 |
| 4 | Account /wallet Amount Blocked | 59 | 55 | 4 |
| 5 | Transaction Failed but Money not refunded | 51 | 45 | 6 |
| 6 | Amount sent to wrong / unknown beneficiry account | 47 | 45 | 2 |
| 7 | Amount Deducted from wallet/account without consumer consent | 36 | 32 | 4 |
| 8 | Sector Enquiry | 31 | 31 | 0 |
| 9 | Fraudulent Tranaction- OTP Shared & Money deducted | 28 | 27 | 1 |
| 10 | Unable to withdraw amount from wallet | 25 | 24 | 1 |
| 11 | Others | 25 | 20 | 5 |
| 12 | Eccess /Extra /Incorrect transaction charges levied by Bank/ Merchant | 24 | 24 | 0 |
| 13 | Amount Deducted from Account but not showing in wallet | 23 | 20 | 3 |
| 14 | KYC completed but not updated in app | 11 | 11 | 0 |
| 15 | Mobile App is not working | 10 | 10 | 0 |
| 16 | Unable to use gift card/cashback /reward Point | 5 | 5 | 0 |
| 17 | Not able to fetch / linked bank account details | 4 | 4 | 0 |
| 18 | Unable to pay via BHIM UPI ID of the Beneficiary/Aadhar Number/ Account number | 2 | 2 | 0 |
| 19 | POS Machine return to company, still amount Deducted from Account | 1 | 1 | 0 |
| Grand Total | 814 | 762 | 52 | |