Axis Bank (Axis Bank),Digital Payment Modes Sector Companies Grievances
Showing report from 01 Jan 2025 to 17 Jul 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Amount sent to wrong / unknown beneficiry account | 43 | 42 | 1 |
| 2 | Amount deducted from Account/wallet but not credited in beneficiary Account | 24 | 24 | 0 |
| 3 | Unsatisfied Customer Services | 21 | 21 | 0 |
| 4 | Others | 14 | 13 | 1 |
| 5 | Account /wallet Amount Blocked | 12 | 11 | 1 |
| 6 | Fraudulent Tranaction- OTP Shared & Money deducted | 9 | 9 | 0 |
| 7 | Eccess /Extra /Incorrect transaction charges levied by Bank/ Merchant | 7 | 5 | 2 |
| 8 | Amount Deducted from Account but not showing in wallet | 7 | 7 | 0 |
| 9 | Sector Enquiry | 6 | 6 | 0 |
| 10 | Transaction Failed but Money not refunded | 6 | 5 | 1 |
| 11 | Amount Deducted from wallet/account without consumer consent | 4 | 3 | 1 |
| 12 | Promised cashback /gift not provided | 4 | 4 | 0 |
| 13 | Amount paid but E-Gift card details not provided / less Amount provided in E-Gift card Provided | 3 | 3 | 0 |
| 14 | Unable to withdraw amount from wallet | 2 | 2 | 0 |
| 15 | Amount not received in bank ac refunded from third party | 1 | 1 | 0 |
| Grand Total | 163 | 156 | 7 | |