National Payments Corporation of India (NPCI),Digital Payment Modes Sector Companies Grievances
Showing report from 01 Jan 2025 to 09 Oct 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Amount sent to wrong / unknown beneficiry account | 106 | 104 | 2 |
| 2 | Promised cashback /gift not provided | 105 | 97 | 8 |
| 3 | Amount deducted from Account/wallet but not credited in beneficiary Account | 75 | 73 | 2 |
| 4 | Transaction Failed but Money not refunded | 64 | 63 | 1 |
| 5 | Unsatisfied Customer Services | 34 | 34 | 0 |
| 6 | Amount Deducted from Account but not showing in wallet | 34 | 34 | 0 |
| 7 | Others | 21 | 18 | 3 |
| 8 | Account /wallet Amount Blocked | 19 | 19 | 0 |
| 9 | Sector Enquiry | 18 | 17 | 1 |
| 10 | Fraudulent Tranaction- OTP Shared & Money deducted | 17 | 17 | 0 |
| 11 | Amount Deducted from wallet/account without consumer consent | 16 | 13 | 3 |
| 12 | Eccess /Extra /Incorrect transaction charges levied by Bank/ Merchant | 12 | 11 | 1 |
| 13 | Mobile App is not working | 11 | 9 | 2 |
| 14 | Unable to use gift card/cashback /reward Point | 9 | 8 | 1 |
| 15 | Unable to withdraw amount from wallet | 3 | 3 | 0 |
| 16 | Unable to pay via BHIM UPI ID of the Beneficiary/Aadhar Number/ Account number | 3 | 3 | 0 |
| 17 | Not able to fetch / linked bank account details | 3 | 3 | 0 |
| 18 | Amount paid but E-Gift card details not provided / less Amount provided in E-Gift card Provided | 2 | 2 | 0 |
| 19 | KYC completed but not updated in app | 2 | 2 | 0 |
| 20 | Double payment/excess amount not refunded | 1 | 0 | 1 |
| 21 | POS Machine return to company, still amount Deducted from Account | 1 | 1 | 0 |
| Grand Total | 556 | 531 | 25 | |