Abhibus Services (India) Private Limited (Abhibus),Travel & Tourism Sector Companies Grievances
Showing report from 01 Jan 2025 to 02 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Promised service not provided | 138 | 118 | 20 |
| 2 | Deficiency in services | 108 | 87 | 21 |
| 3 | Paid amount not refunded | 47 | 42 | 5 |
| 4 | Booking cancelled but money not refunded | 44 | 40 | 4 |
| 5 | Booking cancellation without prior notice | 35 | 28 | 7 |
| 6 | Promised service not provided | 26 | 25 | 1 |
| 7 | Deficiency in services | 23 | 22 | 1 |
| 8 | Paid amount not refunded | 14 | 13 | 1 |
| 9 | Price discrepancies/Hidden fees/Extra charges | 13 | 10 | 3 |
| 10 | Booking Platform issue | 12 | 12 | 0 |
| 11 | Delay in refund | 12 | 11 | 1 |
| 12 | Promised Itinary not provided | 12 | 10 | 2 |
| 13 | Sector enquiry | 10 | 10 | 0 |
| 14 | Booking cancellation without prior notice | 10 | 9 | 1 |
| 15 | Proper amenities not available in cab | 9 | 9 | 0 |
| 16 | Booking cancelled but money not refunded | 9 | 8 | 1 |
| 17 | Driver not reached correct location /delay/ cancel ride/ Drop away | 8 | 8 | 0 |
| 18 | Travel restrictions and regulations issue | 7 | 4 | 3 |
| 19 | Price discrepancies/Hidden fees/Extra charges | 6 | 5 | 1 |
| 20 | Delay in refund | 5 | 5 | 0 |
| 21 | Paid Amount not refund/ Claim Not Paid | 5 | 5 | 0 |
| 22 | Promised offers not provided | 4 | 4 | 0 |
| 23 | Driver Misbehave with consumer/ safety issue | 3 | 3 | 0 |
| 24 | Extra Amount charge/Ride charge increase after trip Complete | 2 | 2 | 0 |
| 25 | Promise offer/cashback not provided | 2 | 0 | 2 |
| 26 | Promised Itinary not provided | 1 | 1 | 0 |
| 27 | Account block/ Unblock | 1 | 1 | 0 |
| Grand Total | 566 | 492 | 74 | |