Cleartrip Pvt Ltd. (Cleartrip.com),Travel & Tourism Sector Companies Grievances
Showing report from 01 Jan 2025 to 03 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Booking cancelled but money not refunded | 124 | 115 | 9 |
| 2 | Paid amount not refunded | 116 | 100 | 16 |
| 3 | Deficiency in services | 72 | 62 | 10 |
| 4 | Promised service not provided | 56 | 50 | 6 |
| 5 | Price discrepancies/Hidden fees/Extra charges | 42 | 40 | 2 |
| 6 | Delay in refund | 39 | 38 | 1 |
| 7 | Booking Platform issue | 28 | 25 | 3 |
| 8 | Booking cancellation without prior notice | 25 | 25 | 0 |
| 9 | Promised Itinary not provided | 14 | 13 | 1 |
| 10 | Promised offers not provided | 11 | 11 | 0 |
| 11 | Booking cancelled but money not refunded | 9 | 9 | 0 |
| 12 | Deficiency in services | 8 | 8 | 0 |
| 13 | Promised Itinary not provided | 6 | 6 | 0 |
| 14 | Booking cancellation without prior notice | 5 | 5 | 0 |
| 15 | Paid amount not refunded | 5 | 4 | 1 |
| 16 | Delay in refund | 5 | 5 | 0 |
| 17 | Price discrepancies/Hidden fees/Extra charges | 4 | 4 | 0 |
| 18 | Sector enquiry | 4 | 3 | 1 |
| 19 | Promised service not provided | 3 | 3 | 0 |
| 20 | Sector enquiry | 3 | 3 | 0 |
| 21 | Travel restrictions and regulations issue | 2 | 1 | 1 |
| 22 | Promised offers not provided | 1 | 1 | 0 |
| 23 | Dark Pattern | 1 | 0 | 1 |
| Grand Total | 583 | 531 | 52 | |