NCH-Category and Nature wise

Showing report from 01 Jan 2025 to 29 Aug 2025.

#	Nature of Grievance	Total Grievances Received	Disposed	Pending
1	Booking cancelled but money not refunded	708	675	33
2	Promised service not provided	647	617	30
3	Deficiency in services	530	499	31
4	Paid amount not refunded	507	489	18
5	Delay in refund	256	243	13
6	Booking cancellation without prior notice	120	111	9
7	Price discrepancies/Hidden fees/Extra charges	112	109	3
8	Promised Itinary not provided	88	83	5
9	Booking Platform issue	83	78	5
10	Booking cancelled but money not refunded	81	80	1
11	Promised offers not provided	80	72	8
12	Promised service not provided	67	64	3
13	Deficiency in services	65	63	2
14	Sector enquiry	58	58	0
15	Paid amount not refunded	53	50	3
16	Price discrepancies/Hidden fees/Extra charges	39	38	1
17	Travel restrictions and regulations issue	36	34	2
18	Delay in refund	26	25	1
19	Booking cancellation without prior notice	20	19	1
20	Promised Itinary not provided	13	13	0
21	Promised offers not provided	12	12	0
22	Sector enquiry	5	5	0
23	Dark Pattern	5	2	3
24	Fake Review	4	4	0
25	null	2	2	0
26	Travel restrictions and regulations issue	2	2	0
Grand Total		3619	3447	172