MakeMyTrip India Pvt. Ltd. (MakeMyTrip.com),Travel & Tourism Sector Companies Grievances
Showing report from 01 Jan 2025 to 02 Aug 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Booking cancelled but money not refunded | 638 | 607 | 31 |
| 2 | Promised service not provided | 569 | 547 | 22 |
| 3 | Paid amount not refunded | 462 | 445 | 17 |
| 4 | Deficiency in services | 453 | 428 | 25 |
| 5 | Delay in refund | 215 | 196 | 19 |
| 6 | Price discrepancies/Hidden fees/Extra charges | 101 | 98 | 3 |
| 7 | Booking cancellation without prior notice | 99 | 98 | 1 |
| 8 | Promised Itinary not provided | 75 | 74 | 1 |
| 9 | Booking cancelled but money not refunded | 74 | 73 | 1 |
| 10 | Booking Platform issue | 65 | 63 | 2 |
| 11 | Promised offers not provided | 63 | 60 | 3 |
| 12 | Deficiency in services | 60 | 59 | 1 |
| 13 | Promised service not provided | 60 | 60 | 0 |
| 14 | Paid amount not refunded | 50 | 50 | 0 |
| 15 | Sector enquiry | 46 | 46 | 0 |
| 16 | Price discrepancies/Hidden fees/Extra charges | 38 | 36 | 2 |
| 17 | Travel restrictions and regulations issue | 30 | 30 | 0 |
| 18 | Delay in refund | 24 | 23 | 1 |
| 19 | Booking cancellation without prior notice | 19 | 19 | 0 |
| 20 | Promised Itinary not provided | 12 | 12 | 0 |
| 21 | Promised offers not provided | 11 | 11 | 0 |
| 22 | Sector enquiry | 5 | 5 | 0 |
| 23 | Fake Review | 3 | 3 | 0 |
| 24 | null | 2 | 2 | 0 |
| 25 | Travel restrictions and regulations issue | 2 | 2 | 0 |
| 26 | Dark Pattern | 2 | 2 | 0 |
| Grand Total | 3178 | 3049 | 129 | |