ANI Technologies Pvt Ltd (Ola Cabs),Travel & Tourism Sector Companies Grievances
Showing report from 01 Jan 2025 to 14 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Extra Amount charge/Ride charge increase after trip Complete | 822 | 797 | 25 |
| 2 | Paid Amount not refund/ Claim Not Paid | 336 | 319 | 17 |
| 3 | Driver asking for Cash/Personal account/ Extra Money | 244 | 230 | 14 |
| 4 | Sector enquiry | 237 | 121 | 116 |
| 5 | Account block/ Unblock | 210 | 195 | 15 |
| 6 | Driver not reached correct location /delay/ cancel ride/ Drop away | 155 | 138 | 17 |
| 7 | Amount charge without consumer permission | 141 | 135 | 6 |
| 8 | Driver take money but not update on App | 116 | 111 | 5 |
| 9 | Driver Misbehave with consumer/ safety issue | 105 | 98 | 7 |
| 10 | Promise offer/cashback not provided | 70 | 66 | 4 |
| 11 | Proper amenities not available in cab | 69 | 64 | 5 |
| 12 | Parcel Not Deliver/Damaged | 17 | 17 | 0 |
| 13 | Item left in cab | 12 | 12 | 0 |
| 14 | Dark Pattern | 9 | 6 | 3 |
| 15 | Sector enquiry? | 8 | 8 | 0 |
| 16 | Sector enquiry | 3 | 3 | 0 |
| 17 | Sector enquiry?? | 3 | 3 | 0 |
| 18 | Price discrepancies/Hidden fees/Extra charges | 1 | 1 | 0 |
| 19 | null | 1 | 1 | 0 |
| 20 | Fake review? | 1 | 1 | 0 |
| Grand Total | 2560 | 2326 | 234 | |