Zoomcar India Private Limited (Zoomcar),Travel & Tourism Sector Companies Grievances
Showing report from 01 Jan 2025 to 10 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Paid Amount not refund/ Claim Not Paid | 132 | 91 | 41 |
| 2 | Driver not reached correct location /delay/ cancel ride/ Drop away | 33 | 28 | 5 |
| 3 | Sector enquiry | 22 | 12 | 10 |
| 4 | Promise offer/cashback not provided | 21 | 18 | 3 |
| 5 | Extra Amount charge/Ride charge increase after trip Complete | 13 | 9 | 4 |
| 6 | Proper amenities not available in cab | 13 | 11 | 2 |
| 7 | Dark Pattern | 9 | 4 | 5 |
| 8 | Account block/ Unblock | 8 | 4 | 4 |
| 9 | Amount charge without consumer permission | 7 | 6 | 1 |
| 10 | Driver take money but not update on App | 6 | 5 | 1 |
| 11 | Driver Misbehave with consumer/ safety issue | 5 | 4 | 1 |
| 12 | Parcel Not Deliver/Damaged | 4 | 4 | 0 |
| 13 | Driver asking for Cash/Personal account/ Extra Money | 3 | 2 | 1 |
| 14 | Fake review | 1 | 0 | 1 |
| Grand Total | 277 | 198 | 79 | |