Lenovo India Pvt Ltd (Lenovo),Electronics Products Sector Companies Grievances
Showing report from 01 Jan 2025 to 19 Jul 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay in Providing Repair services | 115 | 110 | 5 |
| 2 | Delivery of Defective / Damaged Product | 109 | 100 | 9 |
| 3 | Same Problem Persist After Repairing / Repeat Repair issue | 81 | 70 | 11 |
| 4 | Unsatisfactory Customer Service | 72 | 62 | 10 |
| 5 | Charging for repair / Not repaired under warranty | 61 | 54 | 7 |
| 6 | Product Return/Cancelled but Amount not refunded | 32 | 28 | 4 |
| 7 | Warranty Updation Delay/ Wrong | 20 | 18 | 2 |
| 8 | Product damaged/ lost while providing services | 19 | 19 | 0 |
| 9 | Non Delivery of Product | 18 | 16 | 2 |
| 10 | Delay in Delivery of Product | 18 | 18 | 0 |
| 11 | Delivery of Wrong Product | 16 | 14 | 2 |
| 12 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 15 | 15 | 0 |
| 13 | Sector Enquiry | 15 | 15 | 0 |
| 14 | Wrong information or specification mentioned on Website | 13 | 12 | 1 |
| 15 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 12 | 12 | 0 |
| 16 | Unsatisfactory Customer Service | 10 | 10 | 0 |
| 17 | Bill/Invoice Copy Not Provided | 8 | 8 | 0 |
| 18 | Others | 6 | 2 | 4 |
| 19 | Product / Product Accessories Missing | 5 | 5 | 0 |
| 20 | Problem arises in Device after Company Software Update | 5 | 5 | 0 |
| 21 | Non Delivery of Product | 3 | 3 | 0 |
| 22 | Charging More than MRP | 2 | 2 | 0 |
| 23 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 1 | 1 | 0 |
| 24 | Country of Origin of Product wrongly Provided (Out of India Product) | 1 | 1 | 0 |
| 25 | Fake Review on company Website Related product/services | 1 | 1 | 0 |
| Grand Total | 658 | 601 | 57 | |