Acer India Pvt. Ltd. (Acer),Electronics Products Sector Companies Grievances
Showing report from 01 Jan 2025 to 22 Jul 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay in Providing Repair services | 101 | 96 | 5 |
| 2 | Delivery of Defective / Damaged Product | 72 | 66 | 6 |
| 3 | Same Problem Persist After Repairing / Repeat Repair issue | 46 | 41 | 5 |
| 4 | Charging for repair / Not repaired under warranty | 35 | 32 | 3 |
| 5 | Unsatisfactory Customer Service | 31 | 28 | 3 |
| 6 | Product Return/Cancelled but Amount not refunded | 10 | 9 | 1 |
| 7 | Delivery of Wrong Product | 10 | 10 | 0 |
| 8 | Sector Enquiry | 9 | 9 | 0 |
| 9 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 7 | 7 | 0 |
| 10 | Product damaged/ lost while providing services | 7 | 7 | 0 |
| 11 | Wrong information or specification mentioned on Website | 7 | 7 | 0 |
| 12 | Others | 6 | 4 | 2 |
| 13 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 6 | 6 | 0 |
| 14 | Delay in Delivery of Product | 6 | 6 | 0 |
| 15 | Problem arises in Device after Company Software Update | 5 | 5 | 0 |
| 16 | Bill/Invoice Copy Not Provided | 3 | 3 | 0 |
| 17 | Warranty Updation Delay/ Wrong | 3 | 3 | 0 |
| 18 | Non Delivery of Product | 3 | 3 | 0 |
| 19 | Unsatisfactory Customer Service | 2 | 2 | 0 |
| 20 | Charging More than MRP | 1 | 1 | 0 |
| 21 | null | 1 | 1 | 0 |
| 22 | Product / Product Accessories Missing | 1 | 1 | 0 |
| Grand Total | 372 | 347 | 25 | |