Acer India Pvt. Ltd. (Acer),Electronics Products Sector Companies Grievances
Showing report from 01 Jan 2025 to 13 Sep 2025.
| # | Nature of Grievance | Total Grievances Received | Disposed | Pending |
|---|---|---|---|---|
| 1 | Delay in Providing Repair services | 160 | 137 | 23 |
| 2 | Delivery of Defective / Damaged Product | 97 | 83 | 14 |
| 3 | Same Problem Persist After Repairing / Repeat Repair issue | 66 | 56 | 10 |
| 4 | Charging for repair / Not repaired under warranty | 57 | 52 | 5 |
| 5 | Unsatisfactory Customer Service | 38 | 36 | 2 |
| 6 | Product damaged/ lost while providing services | 17 | 14 | 3 |
| 7 | Sale of Spurious /Selling Fake/duplicate/counterfeit product | 15 | 15 | 0 |
| 8 | Product Return/Cancelled but Amount not refunded | 12 | 11 | 1 |
| 9 | Delivery of Wrong Product | 11 | 10 | 1 |
| 10 | Sector Enquiry | 11 | 11 | 0 |
| 11 | Delay in Delivery of Product | 10 | 9 | 1 |
| 12 | Warranty Updation Delay/ Wrong | 9 | 8 | 1 |
| 13 | Promised Gift / Cash Back / Coupon/Voucher/Coin Not Given | 9 | 9 | 0 |
| 14 | Wrong information or specification mentioned on Website | 8 | 7 | 1 |
| 15 | Others | 8 | 5 | 3 |
| 16 | Problem arises in Device after Company Software Update | 7 | 7 | 0 |
| 17 | Bill/Invoice Copy Not Provided | 5 | 5 | 0 |
| 18 | Non Delivery of Product | 4 | 4 | 0 |
| 19 | Unsatisfactory Customer Service | 2 | 2 | 0 |
| 20 | null | 1 | 1 | 0 |
| 21 | Product / Product Accessories Missing | 1 | 1 | 0 |
| 22 | Fake Review on company Website Related product/services | 1 | 0 | 1 |
| 23 | Charging More than MRP | 1 | 1 | 0 |
| Grand Total | 550 | 484 | 66 | |