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Consumer Support Portal (Version 3.0)

State Consumer Helpline Portal links State Consumer Helplines (SCH) located in different States.

Presently states viz. Bihar, Haryana, Chhatisgarh, Gujarat, Madhya Pradesh, Maharshtra, Odisha, Rajasthan, Delhi, Himachal Pradesh, Utter Pradesh, Mizoram and Tamil Nadu are linked with Portal.

The advisors at State Consumer Helpline (SCH) provide pre-purchase information, post-purchase advice, guidance and information and also offer "next-step advice" for resolution or redress.

Our intent is to make the consumers be empowered and be aware of their rights to:-Safety, Choose, Be Heard, Redressal & Consumer Education.

We also aim to sensitize the consumers of their responsibilities of being: - Critically Aware, Involved, Organized, Responsible towards the Environment and Practicing Sustainable Consumption.

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Dept / Ministries In INGRAM
Directors (Nodal Officers) of Public Grievances in GoI
The Consumer Protection Act 2019

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

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