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सफलता की कहानी / Success Story #2491767

NCH Docket No.: 2491767 Dated: 2021-01-08 Sector: Life Insurance
Problem Reported: Consumer had a grievance against the agent who services him for his life Insurance policy. Consumer was not satisfied as he had requested the agent to change the premium paying date , but it had been more than a year, it had not been done. Consumer had been calling him repeatedly and was fed up was the agent was not helping him at all, for a small request to change the premium debit date.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCh Portal that “we have updated your above mail id under above policy. We request you to honor the premium due 28/ 01/2021 through ECS and then we will change the debit date for ECS to 7th of month. We have also called the explanation from the agent in the matter.”
Consumer Remark in INGRAM: Very good! I am very much happy with initiative of Consumer forum.
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