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सफलता की कहानी / Success Story #2580800

NCH Docket No.: 2580800 Dated: 2021-02-23 Sector: Broadband & Internet
Problem Reported: Consumer had booked a broadband connection in end June 2020 and paid the amount of ₹3327 online. Same day, they confirmed on email that the installation of the broadband connection will be completed within next 7 working days. However, as they were not able to provide the connection at his residence, he canceled the broadband connection and raised the refund request. The company informed him that he would get the refund cheque, but even after more than 7 months, he had not received it.
Escalation by NCH: As the Company is a convergence partner of the National Consumer Helpline; the grievance was responded by the Company on the NCH Portal that the refund cheque had been sent to the consumer via courier and gave the courier details.
Consumer Remark in INGRAM: I have received my refund cheque. I would request the ministry to take strict actions against the company so that they don't repeat these mistakes again.
 NCH Success Stories
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Directors (Nodal Officers) of Public Grievances in GoI
The Consumer Protection Act 2019

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

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