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सफलता की कहानी / Success Story #2630690

NCH Docket No.: 2630690 Dated: 2021-03-20 Sector: Consumer Durables
Problem Reported: In early January 2021, Consumer had purchased a branded induction cooktop by paying ₹ 2998.99. Consumer’s grievance was that he had received a defective product and since then he has been raising his grievance to the company, but neither was the cooktop repaired nor replaced.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that ‘As per conversation with customer, technician has fixed the product and its working fine now.’
Consumer Remark in INGRAM: Thanks, product was repaired by company.
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