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| NCH Docket No.: | 2655471 | Dated: | 2021-03-03 | Sector: | Telecom (Voice – GSM) |
|---|---|---|---|---|---|
| Problem Reported: | Consumer was using a postpaid mobile connection for more than 7 years. In January 2021, he converted his mobile number from post-paid to prepaid. He cleared all his dues and then asked the service provider to refund his security amount of ₹.4000. In early February 2021, he was informed by e-mail that the refund cheque for his postpaid number could not be done as his address was not locatable. Consumer visited the service providers’ main branch several times in the months of February, March and April 2021 to inform then that his address is ok and he was getting all parcels on the same address. He was informed that his cheque would be received at the main branch and he could collect it personally from there, but even after repeated visits to the main branch he had not received the refund cheque. | ||||
| Escalation by NCH: | As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that they had couriered the cheque to the main branch and mentioned the full address of the main branch as well as the POD number. They also stated that the consumer had confirmed that he had already received the cheque. | ||||
| Consumer Remark in INGRAM: | Excellent! Thank you very much for your immediate support and resolving the issue. | ||||
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