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सफलता की कहानी / Success Story #2636640


NCH Docket No.: 2636640 Dated: 2021-03-24 Sector: e-Commerce (online cabs)
Problem Reported: Consumer had booked a cab online in mid – March 2021. When he booked the ride, the estimate showed ₹1100/- but when he reached his destination, the fare came to ₹1537/- . Consumer paid for the ride, but when he checked back the fare split, it showed that he had travelled an extra 23kms for which a sum of ₹393.30/- had been charged. When he contacted the customer care regarding this issue, they informed him that as per the driver, he had travelled 63 kms, and hence denied any refund. Consumer told them to check the pickup and drop location distance on google maps which they did and it came out to be 42 kms. Consumer wanted refund.
Escalation by NCH: As the online cab company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCh Portal that “Resolution: Apologized for the issue and validated the KM and Partner information also explained the outstation billing T&C and refunded Rs.384/- to customer.”
Consumer Remark in INGRAM: I got a call from the customer case and the issue was resolved. Thank you for the support.
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