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सफलता की कहानी / Success Story #2633984

NCH Docket No.: 2633984 Dated: 2021-03-23 Sector: Travel & Tourism
Problem Reported: Consumer had booked flight tickets in the last week of March 2021 for ₹ 5964/-. The flight was cancelled and the consumer was informed by the customer care Dept of the company that the refund would be credited in another 10-15 days. . Later, when the consumer went through the reviews of the company, he came to know that this was a fraud website and no money is ever refunded by them to consumers.
Escalation by NCH: As the travel company is not a Convergence partner of NCH, the grievance was forwarded to the company by e-mail. As no response was received, a reminder e-mail was sent, and the company responded that they had refunded the full amount to the passenger.
Consumer Remark in INGRAM: Excellent ! It is a perfect platform for addressing grievances. Full transparency is maintained
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