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| NCH Docket No.: | 2552651 | Dated: | 2021-02-09 | Sector: | Automobiles |
|---|---|---|---|---|---|
| Problem Reported: | Consumer had bought a scooter from the company’s authorized dealer in end October 2020. After the first service, in January 2921, the scooter started making noises so he got it repaired from an authorized dealer but still the issue persisted and was not resolved. Consumer had contacted the company by calls and e-mails, but he had not received any response. | ||||
| Escalation by NCH: | As the automobile company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH portal that the company representative had spoken to the customer, the vehicle shocker had been changed and the vehicle was running fine. | ||||
| Consumer Remark in INGRAM: | Excellent! I am satisfied | ||||
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