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सफलता की कहानी / Success Story #2566442

NCH Docket No.: 2566442 Dated: 2021-02-16 Sector: e-Commerce (travel portal)
Problem Reported: Consumer’s flight was cancelled by Airline and the full refund was initiated by them but the travel company had refunded ₹ 6760.00 but was yet to refund the balance amount of ₹2080
Escalation by NCH: As the online travel portal is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal stating “we would like to inform you that your correct remaining refund has been initiated from our side in your e-Wallet.”
Consumer Remark in INGRAM: Excellent! I am very happy with the services. Though it has taken a little time but all my queries are resolved. Thank you very much to all the team involved in this. Keep it up.
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