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सफलता की कहानी / Success Story #2674865

NCH Docket No.: 2674865 Dated: 2021-04-12 Sector: Private Education
Problem Reported: Consumer had purchased 60 learning classes for his son in mid-February 2021 for ₹ 18,325/-. However, his son had attended only 2 classes and for the 3rd class he was facing some login issues. So, the consumer requested for pausing the classes and after a few days he requested that the classes should be stopped. As the classes were not stopped, he emailed them to stop and refund of the fee paid. Although the classes were stopped, he had not received the refund.
Escalation by NCH: As the private education setup is not a convergence partner of the National Consumer Helpline, the grievance was e-mailed to the company and the company responded that "We have refunded the amount to the customer successfully please find a refund screenshot for your reference".
Consumer Remark in INGRAM: Excellent! Thanks for co-operating and helpline in this case. You all are doing a great job. I again submit my thanks to you and all your team. God bless you all.
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