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सफलता की कहानी / Success Story #2609583

NCH Docket No.: 2609583 Dated: 2021-03-11 Sector: Consumer Durables
Problem Reported: Consumer had bought a branded washing machine, which was in warranty until 21st January 2021. However, as the consumer was not aware, he had given a cheque of ₹5,050/- in mid-February 2021 to the service technician of the company as an advance amount for the washing machine repairs and spare parts replacement. As the washing machine was under 100% warranty, the consumer asked for the refund against the payment made. Consumer had informed the company’s call center as to how they could ask for advance payment when the product was in warranty, and hoped that the company would initiate action against the service center for wrong practices. Consumer wanted the refund of ₹ 5050/.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal stating “our technician has rectified the issue. Kindly observe the machine and you may write back to us on our e-mail for any further assistance.”
Consumer Remark in INGRAM: Excellent! Thanks a lot for consumer helpline; i received money ₹ 5,050 on 13-March-2021 that was charged by company for repairing the product under 100% warranty. Thanks once again to consumer helpline agents effort for justice.
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