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सफलता की कहानी / Success Story #2593585

NCH Docket No.: 2593585 Dated: 2021-03-02 Sector: E-commerce
Problem Reported: Consumer had placed an order for a branded Digital Clamp Multimeter in the third week of February 2021 from an online shopping portal for Rs. 5895 and had got the delivery in early March 2021. After opening the parcel he understood that it was a duplicate low quality Chinese item instead of the original branded item. He had raised the grievance and return request immediately sent them a photo of the received item too. They responded asking for more photos. Consumer was of the opinion that they were simply delaying the process. For every communication they were taking a response time of 48 hours. After placing the order he had requested them to provide GST invoice multiple times, which they did, which looked suspicious and it seems it is a fake invoice and fake product. Consumer wanted to bring these unethical practices to the attention of authorities
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH portal that “the Refund for your order has been processed. Refund Amount 5895.00”
Consumer Remark in INGRAM: Excellent ! Please provide an option to close the case. I was trying to close this after I got the resolution, but I couldn't find an option.
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