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सफलता की कहानी / Success Story #2669625

NCH Docket No.: 2669625 Dated: 2021-04-09 Sector: Courier & Cargo
Problem Reported: Consumer had booked a parcel in early April 2021, containing a tablet 11 inch worth ₹ 94,800 from Bengaluru to Agartala, and had paid ₹ 4500/- for delivering the parcel. The estimated delivery time given to him was 3-4days, but even after a week the item had still not been delivered. Consumer had contacted the courier company and they keep telling him that it would be delivered soon. Consumer was of the opinion that as a middle class person, ₹94,000 was a very big amount and the courier company was playing with it.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that “We would like to inform you that shipment got delivered today”
Consumer Remark in INGRAM: Thank you so much for the help. I got the delivery
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