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सफलता की कहानी / Success Story #2735699

NCH Docket No.: 2735699 Dated: 2021-05-17 Sector: E-Commerce
Problem Reported: Consumer had placed an order for a branded, digital blender and grinder through an online shopping portal in the last week of April 2021 by paying ₹ 5859 /-. The product was received after about 10 days, and on activating the product it did not work and showed an E-1 error message. He contacted the online shopping portal, and they asked for a written confirmation from the brand’s local service agent in Kerala citing that the product was defective on arrival, in order to process the replacement or refund. So he contacted the service center and the Brand’s Area service manager confirmed on call that the Company does not provide any such services and that such a process is not there for online purchases for their products. He went back to the online shopping portal but they were insisting on the same. Neither are they providing refund nor are they willing to take their defective product back.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that “ Refund processed, Amount: 5859, ARN number XXXX:
Consumer Remark in INGRAM: XXX has made the full refund and the same has been credited to my account today. Thank you
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