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सफलता की कहानी / Success Story #2740186


NCH Docket No.: 2740186 Dated: 2021-05-21 Sector: E- Commerce (Online Travel)
Problem Reported: Consumer had booked 9 flight tickets in the month of January 2021 for travel in the month of April 2021 for ₹17979/-. However, the tickets got cancelled by the Airlines due to some unforeseen reason and the airlines had refunded the whole amount to the travel booking website but the consumer had not received the refund. Consumer had contacted the online travel company many times, but had not received a satisfactory response.
Escalation by NCH: As the company is not under the Convergence partnership of NCH, the grievance was e-mailed to the company and the response received was "As all bookings cancelled from the airline's side, we refunded the full amount to the passenger, screenshot given for your reference".
Consumer Remark in INGRAM: EXCELLENT! NATIONAL CONSUMER HELPLINE IS VERY USEFUL TO SETTLE THE GRIVANCES RELATING TO CONSUMERS. THE STAFF AND ITS DIRECTOR ARE DEDICATED TO HELP THE CONSUMERS FOR SOLVING THEIR GRIEVANCES.
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