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| NCH Docket No.: | 2654219 | Dated: | 2021-04-03 | Sector: | Automobiles |
|---|---|---|---|---|---|
| Problem Reported: | Consumers bought a motorcycle from the company authorized Showroom in September 2018. Since then, the consumer noticed that the bike had problems with its braking and stability, as the bike continuously skids while braking. Also, the mileage that the bike gave was not as that informed to him by the showroom agent. As there were problems with its battery, consumer had installed a new battery. There were many new repairs that he had to get done on his bike, every time. Currently in April 2021, he was facing issues where his bike stops suddenly, and hence he wanted his bike to be repaired properly. | ||||
| Escalation by NCH: | As the company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH portal that “Customer visited the workshop, dealer checked the vehicle and repaired (Valve setting and head decarbonizing done). Customer satisfied.” | ||||
| Consumer Remark in INGRAM: | Excellent! Repair was done and fully happy with the process. THANK YOU very much. | ||||
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