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|NCH Docket No.:
|Consumer had transferred an amount of ₹364/- from the company’s e-wallet to his bank account in end April 2021, but had not received the amount. He had contacted the company’s customer support but did not receive a proper response. He also contacted his bank’s customer support and was informed that the company had not transferred any amount in his bank account.
|Escalation by NCH:
|As the company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH Portal that “Balance reversed to xxxx account. Please reinitiate the amount from app after updating correct bank details.”
|Consumer Remark in INGRAM:
|Excellent! You are excellent
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