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सफलता की कहानी / Success Story #2731715

NCH Docket No.: 2731715 Dated: 2021-05-14 Sector: e-Commerce
Problem Reported: Consumer had transferred an amount of ₹364/- from the company’s e-wallet to his bank account in end April 2021, but had not received the amount. He had contacted the company’s customer support but did not receive a proper response. He also contacted his bank’s customer support and was informed that the company had not transferred any amount in his bank account.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH Portal that “Balance reversed to xxxx account. Please reinitiate the amount from app after updating correct bank details.”
Consumer Remark in INGRAM: Excellent! You are excellent
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