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सफलता की कहानी / Success Story #2702252


NCH Docket No.: 2702252 Dated: 2021-04-26 Sector: Banking
Problem Reported: Consumer tried to withdraw an amount of ₹10,000 from a PSU Bank ATM in early April 2021. He tries twice, both times the transaction failed and ₹ 20,000 (₹10,000 + ₹10,000) got deducted from his account. So, after two days, he submitted an online refund claim request for both the failed transactions. About 15 days later, he had submitted a reminder for the same. However, he had not received any revert.
Escalation by NCH: As the Bank is a convergence partner of the National Consumer Helpline; the grievance was responded by the Bank on the NCH Portal that “The disputed amount is already credited to customers account on xxxx.”
Consumer Remark in INGRAM: Excellent.
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