NCH Numbers

All Days Except National Holidays(08:00 AM To 08:00 PM)

Consumer Support Portal (Version 3.0)

सफलता की कहानी / Success Story #2702252

NCH Docket No.: 2702252 Dated: 2021-04-26 Sector: Banking
Problem Reported: Consumer tried to withdraw an amount of ₹10,000 from a PSU Bank ATM in early April 2021. He tries twice, both times the transaction failed and ₹ 20,000 (₹10,000 + ₹10,000) got deducted from his account. So, after two days, he submitted an online refund claim request for both the failed transactions. About 15 days later, he had submitted a reminder for the same. However, he had not received any revert.
Escalation by NCH: As the Bank is a convergence partner of the National Consumer Helpline; the grievance was responded by the Bank on the NCH Portal that “The disputed amount is already credited to customers account on xxxx.”
Consumer Remark in INGRAM: Excellent.
 NCH Success Stories
Dept / Ministries In INGRAM
Directors (Nodal Officers) of Public Grievances in GoI
The Consumer Protection Act 2019

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

Read More →
Social Medias
Our Apps