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सफलता की कहानी / Success Story #2793706

NCH Docket No.: 2793706 Dated: 2021-06-21 Sector: DTH and Cable
Problem Reported: Consumer has a DTH Connection on a plan of ₹899/- and he decided to upgrade it to a ₹1999/- plan. In this new plan, he was offered an upgrade of the set top box. On request, an engineer from the service provider visited his home and installed the upgraded set top box. The company instead of replacing the old plan with the new plan, added this as a secondary connection, and now they were charging for two connections instead of one connection. Consumer had made several requests to disconnect the connection, but the service provider was not doing so, and they also charged for the new Set top box.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH Portal that “We understand your concern and apologize for an unpleasant experience. This is to apprise you that as per your request we have successfully collected the setup box. Further, we are unable to provide any adjustment on your above mentioned account number.”
Consumer Remark in INGRAM: Excellent! I sincerely thank you for supporting and getting my issue resolved
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