TOLL FREE
1800114000 OR 14404

All Days Except National Holidays(09:30 AM To 05:30 PM)


Consumer Support Portal (Version 2.3)

सफलता की कहानी / Success Story #2794512


NCH Docket No.: 2794512 Dated: 2021-06-21 Sector: E-Commerce (online travel)
Problem Reported: Consumer had booked tickets through the online travel portal APP in mid May 2020 for 7 persons, and had paid a total amount of ₹. 54,914/- to them inclusive of all taxes & fares. However due to COVID 19 Pandemic last year, this trip never happened and due to which they cancelled the ticket. The travel portal returned him an amount of ₹. 34,889/-, however the balance amount of ₹. 20,025/- was pending for more than a year, for which consumer had been continuously following up with them. The travel portal had confirmed that they had failed to return the amount due to technical issues at the company's backend. All the conversations with them had been recorded on email. Consumer requested NCH to help him get the amount, since this has caused him a lot of mental stress & financial losses.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that “We would like to inform you that we have processed the remaining amount as a goodwill gesture.”
Consumer Remark in INGRAM: Very Good! It has been proved that after logging complaints only cases gets resolved. This has been a true experience & many thanks for your support in resolving the case within 15-20 days.
 NCH Success Stories
Dept / Ministries In INGRAM
Directors (Nodal Officers) of Public Grievances in GoI
Goods and Services Tax(GST) Related Information
The Consumer Protection Act 2019

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

Read More →
Social Medias
Our Apps