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सफलता की कहानी / Success Story #2794512

NCH Docket No.: 2794512 Dated: 2021-06-21 Sector: E-Commerce (online travel)
Problem Reported: Consumer had booked tickets through the online travel portal APP in mid May 2020 for 7 persons, and had paid a total amount of ₹. 54,914/- to them inclusive of all taxes & fares. However due to COVID 19 Pandemic last year, this trip never happened and due to which they cancelled the ticket. The travel portal returned him an amount of ₹. 34,889/-, however the balance amount of ₹. 20,025/- was pending for more than a year, for which consumer had been continuously following up with them. The travel portal had confirmed that they had failed to return the amount due to technical issues at the company's backend. All the conversations with them had been recorded on email. Consumer requested NCH to help him get the amount, since this has caused him a lot of mental stress & financial losses.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that “We would like to inform you that we have processed the remaining amount as a goodwill gesture.”
Consumer Remark in INGRAM: Very Good! It has been proved that after logging complaints only cases gets resolved. This has been a true experience & many thanks for your support in resolving the case within 15-20 days.
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