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सफलता की कहानी / Success Story #2820606

NCH Docket No.: 2820606 Dated: 2021-07-04 Sector: E- Commerce (Online Shopping)
Problem Reported: In early July 2021, consumer had ordered 2 pairs of Shoes from a shopping website, and had paid ₹ 9288/- When it got delivered, and he opened the box, it did not have any TAGS attached to the shoes, and the shoes did not fit him also. Hence he placed a request for the shoes to be returned as per policy of the company but when the pickup person came, he denied picking up the shoes as there were no tags on them. When consumer tried to call up the company, they told him that they will investigate and then update him but his issue had not been resolved..
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that ‘Refund Amount: ₹ 5999 initiated on xxxx July and Refund initiated for ₹ 3289 on xxx July 2021.’
Consumer Remark in INGRAM: Received money and shoes were collected.
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