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सफलता की कहानी / Success Story #2699191

NCH Docket No.: 2699191 Dated: 2021-04-23 Sector: Banking
Problem Reported: Consumer had bought an e-gift card of a Bank online, which was to be gifted to his friend on his wedding, worth ₹ 5000, for his friend, for delivery in early March 2021. However, the e- gift card had not been delivered to his friend even after 7 weeks. Consumer had followed up multiple times with the customer care of the company that had to execute this and the contact details were provided to him by the bank itself. The company assured him that the e – gift card would be resent to the beneficiary email id and phone no , but even after following up 3/4 times it had not been sent.
Escalation by NCH: As the Bank is a convergence partner of the National Consumer Helpline, the grievance was responded by the bank on NCH Portal that “Card delivered to customer”
Consumer Remark in INGRAM: The e–Gift Card was redelivered by the bank. Received email confirmation from the Customer Care support and also from the Recipient. Thanks Consumer Helpline, you are doing a great job by helping the consumers.
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