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सफलता की कहानी / Success Story #2791970

NCH Docket No.: 2791970 Dated: 2021-06-19 Sector: Packers and Movers
Problem Reported: Consumer hired the services of a Packers & Movers company for relocation of his goods in end April, 2021 and paid ₹ 4000/- . There were total 4 units of packages in the consignment that he had booked, however he got the delivery of 3 units only. He was in continuous correspondence to get the 4th unit but the company kept making undue delays giving excuses of lock down, less manpower etc. After two month of harassment, they informed him about the package missing. He applied for the claim of missing package, but had not got any redressal.
Escalation by NCH: As the packers and movers company is not a Convergence partner of the NCH, the grievance was e-mailed to the company. As the company did not respond, reminders were sent by e-mail and the company responded that, “This shipment is under security investigation”. Thereafter the consumer has closed the complaint on INGRAM.
Consumer Remark in INGRAM: Excellent! The process was very smooth and I am very happy with the service
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