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सफलता की कहानी / Success Story #2828023

NCH Docket No.: 2828023 Dated: 2021-07-08 Sector: E- Commerce
Problem Reported: Consumer had ordered an Oxygen Concentrator in early May, 2021 and had paid ₹ 71498/- The expected time of delivery was 10 days but the product not been delivered to him. Consumer had lodged many complaints with the company for the refund, but had not received any response.
Escalation by NCH: As the e-commerce company is not a Convergence partner of NCH, the grievance was e-mailed to the company. The company responded that “The refund has been credited to the user's bank account and same has been informed to him as well. Refund Amount INR 71499, Refund details xxxxx"
Consumer Remark in INGRAM: When NCH spoke to the consumer; he confirmed that he had received the full refund amount from the company. He said that this was possible because of NCH, and he was very happy with NCH work.
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