TOLL FREE
1800114000 OR 14404

All Days Except National Holidays(09:30 AM To 05:30 PM)


Consumer Support Portal (Version 2.3)

सफलता की कहानी / Success Story #2850683


NCH Docket No.: 2850683 Dated: 2021-07-19 Sector: E-Commerce
Problem Reported: Consumer has placed an order for a mobile handset from the company website, and had paid an amount of ₹ 24999/- in the third week of June 2021. Due to some personal reason, he cancelled the order 3 days later. The order cancellation reflected in his account and customer care executive verified the same and provided the refund details, but the consumer has not received the refund amount in his account even after almost a month. Consumer has requested for the refund from the company.
Escalation by NCH: As the company is convergence partner of the National Consumer Helpline, the response received from the company on the NCH Portal stated “This is regarding your order ‘xxxxx for the refund. INR 24999.00 has been processed successfully on xxxxx. Here is the Bank ARN number for your reference: xxxxxxxxxx.”
Consumer Remark in INGRAM: Thanks Consumer help line. Because of your effort, i got received the refunded amount in my credit card account.
 NCH Success Stories
Dept / Ministries In INGRAM
Directors (Nodal Officers) of Public Grievances in GoI
Goods and Services Tax(GST) Related Information
The Consumer Protection Act 2019

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

Read More →
Social Medias
Our Apps