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Consumer Support Portal (Version 3.0)
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| NCH Docket No.: | 2759141 | Dated: | 2021-06-02 | Sector: | Agency Services |
|---|---|---|---|---|---|
| Problem Reported: | Consumer had, in the month of April 2021 paid ₹2799 via an e-wallet to a vehicle renting company and booked a two wheeler for 25 days for the month of April 2021 itself. Later, it was cancelled by the rental company due to location not serviceable and showed a refund of ₹0 in the application. Then, when the consumer contacted the Company, they said that the amount would be refunded within 7 days. But, it had been 2 months; the amount had still not been refunded in his account. | ||||
| Escalation by NCH: | As the Company is a convergence partner of the National Consumer Helpline; the grievance was responded by the Company on the NCH Portal itself that “Refund has been processed and customer got the refund.” | ||||
| Consumer Remark in INGRAM: | Excellent!. Nice platform to resolve customer’s grievances quickly | ||||
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