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सफलता की कहानी / Success Story #2710887

NCH Docket No.: 2710887 Dated: 2021-04-30 Sector: Electronic Products
Problem Reported: in mid- April, 2021, consumer had booked a branded smart watch and after applying the discount coupon, the price got reduced to ₹2549, which he Paid using his credit card through an e-wallet. The payment was successful, but the company did not confirm the order details. Consumer had lodged several grievances, but he always got a response to wait for 7 days. It had been more than 10 days, and the company had neither provided any order details nor had refunded the amount.
Escalation by NCH: As the Company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that “We have refunded the amount: REF: xxxxxxxx Date: xxxx.”
Consumer Remark in INGRAM: Excellent. I am very satisfied with this service! Thank you!!!
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