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सफलता की कहानी / Success Story #2826270

NCH Docket No.: 2826270 Dated: 2021-07-07 Sector: E Commerce (online shopping)
Problem Reported: Consumer had ordered his usual gold standard protein supplement 2.23 kg in early July 2021by paying ₹ 5999/-. What got delivered was a container that had already been opened, and the content inside the container was different from the one that he had been consuming since 8 years. So he asked the online shopping company for return, and they agreed. But, the delivery associate boy refused to pick it up as he said that it was already opened and hence he cannot take it back. This has happened two times, and now their customer care does not even listen to him and are not doing anything. He wanted the refund.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH portal stating “ Basis your complaint and as per information received from the seller, it is submitted that the refund worth ₹ 5,999.00 has been processed into your bank account on xxxx.. In case you have not received the refund, you are requested to contact your banker and file a charge dispute against the transaction. The refund has been made from the nodal account managed by the designated bank as per the RBI circular dated 24.11.2009 on operation of nodal account:
Consumer Remark in INGRAM: Excellent! Very good, I received my refund, thankyou NCH
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