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सफलता की कहानी / Success Story #2784396

NCH Docket No.: 2784396 Dated: 2021-06-16 Sector: E- Commerce (patient care equipment)
Problem Reported: Consumer had ordered a Manual Patient Lifting Machine and a wheel chair in mid June 2021 at a price of ₹ 28999/- from an online company, but on delivery it was found to be defective. So, he raised a return request but did not get any response from the company.
Escalation by NCH: As the company is not a Convergence partner of the NCH, the grievance was e-mailed to the company. As there was no response, two more e-mail reminders were sent, after which the company responded that “Reverse pickup has already been done. Product will reach our warehouse in next 3-4 days post which we will initiate the refund”.
Consumer Remark in INGRAM: Excellent! Good Job !
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