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सफलता की कहानी / Success Story #2815995

NCH Docket No.: 2815995 Dated: 2021-07-02 Sector: Consumer Durables
Problem Reported: Consumer had ordered a branded Pantry unit with Baskets in July 2020 and had paid the amount of ₹98,834/- in the online mode. The product was delivered on 5-August-2020. As the product was defective, it was picked up in May 2021. It had been more than a month, the company has not responded on the refund amount that had to be credited to his account.
Escalation by NCH: As the Company is a convergence partner of the National Consumer Helpline; the grievance was responded by the Company on the NCH Portal that “Refunded amount ₹ 98834/- Dated xxxx. Ref no xxxxxxxxxx Customer ref: xxxxxxxxxxx
Consumer Remark in INGRAM: Excellent. It’s very helpful.
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