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सफलता की कहानी / Success Story #2807239

NCH Docket No.: 2807239 Dated: 2021-06-28 Sector: Electronic Products
Problem Reported: Consumer had ordered a branded smart TV from the company’s store in the last week of May 2021 and had paid ₹ 57000/- His grievance is that the TV was not working properly as it’s backlight and sound worked, but the display was not working. He had contacted the company’s customer care and asked for a replacement. The company asked for unboxing photos and videos, which he had sent. He was asked to wait for a week for the decision as due to the lockdown, the service centers were not functioning. Then after a week they asked him to send the unpacking photos and video. Thereafter, the Company agreed to replace the TV and asked him to contact a specific service center for replacement. The Service center promised to deliver the replacement TV within a week, but it had not yet been done, and he had lost trust in their service.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal stating “TV Replaced”a
Consumer Remark in INGRAM: Thank you.
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