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| NCH Docket No.: | 2751210 | Dated: | 2021-05-28 | Sector: | DTH & Cable |
|---|---|---|---|---|---|
| Problem Reported: | Consumer has a DTH connection. In the month of May 2021, he had purchased the ‘’family pack’’ bundle of services for ₹3,400/-. A technician came and installed the set top box and charged ₹4,400/- . Thereafter, they activated the pack priced at ₹2,800/-. He had raised a grievance with the service provider, but he had not received any resolution. | ||||
| Escalation by NCH: | As the service provider is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH Portal stating “As per records, a necessary waiver of Rs.2279 has already been credited on your VC XXXX as a special gesture. The revised recharge date is xxxxx and switch off date is xxxxx for both connections” | ||||
| Consumer Remark in INGRAM: | The Company gave me the response & solved my problem. Thank you so much "NCH” | ||||
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