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सफलता की कहानी / Success Story #2834008

NCH Docket No.: 2834008 Dated: 2021-07-10 Sector: Agency Services (Décor services)
Problem Reported: Consumer had hired an interior décor services company in February, 2020, at a price of ₹7.5 Lacs, which was inclusive of furniture and fixtures of ₹ 1.57 Lacs. The agreement was to complete the assignment by July 2020. The consumer did not take the furniture & fixtures from them, so he raised a request for the refund. The company had already refunded him ₹ 25,000/-, but he was still awaiting the balance amount of ₹1, 32,000//-
Escalation by NCH: As the company is not a Convergence partner of the NCH, the grievance was e-mailed to the company and after sending two reminders the company responded that “The issue has been resolved. The amount has been paid back to the consumer”.
Consumer Remark in INGRAM: Payment is received
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